Insurance companies in the country have been urged to embrace technology to deliver value-added services to customers.
This according to the Managing Director of Ghana Reinsurance Company Limited, George Mensah, would enable them to withstand the growing competition in the financial sector.
He made the call at the 8th Cedants Awards Night on the theme: ‘Embracing Technological Innovations for the growth of the Insurance Industry’ at the Kempinski hotel in Accra.
He underscored the need for insurers to take advantage of the growing trend in technology to remain relevant in the business environment.
This, Mr. Mensah stressed would help them address challenges and remain a step ahead of their competitors.
Citing Ghana Re as an example, he said they have connected their officers virtually within the company and this has helped staff no matter their location to work productively across organizations using a common IT infrastructure.
“We further consider the automation of our workflow as a key to moving towards a more digital environment to add value and improve customer service” he added.
In future, Mr. Mensah revealed they intended to put in place a secure and convenient way for storing and accessing its IT services through the ‘Cloud’ to place the company at the doorstep of their cherished clients.
He maintained that adapting quickly to the new technologies will give businesses the opportunity of interacting with business solutions that will drive their businesses whilst providing value for their customers.
See full story at www.myjoyonline.com